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  1. Interim Management and interim manager to improve the internal and external customer experience

    Welcome to Understanding. Keeping the Human Factor Alive The ground-breaking book Understanding... keeping the Human Factor Alive in the digital age, was ...
    business transformation change0
    changing thinking0
    CRM books0
    customer experience books0
    engagement of people0
    improve internal culture0
    improve team and company0
    Measure customer experience0
    reduce costs in contact centre0
    Richard Brimble0
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    What makes great teams0

    www.understanding.co.uk - 2009-02-08

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